undefined
Back >>
mihoyo
【HoYo FEST FAQ】Philippines - Moon Rabbit Café + Restaurant
Oct 28, 2021

A warm welcome awaits all our guests! We wish you all the best!
 

Philippines - Moon Rabbit Café + Restaurant


1. How long will HoYo FEST last?
Honkai Impact 3
5th November - 16th November, 2021
Tears of Themis
19th November - 30th November, 2021
Genshin Impact
3rd December- 14th December, 2021


2. Where is HoYo FEST held?
Moon Rabbit Café + Restaurant
The detailed address is:
2 Ledesma Street, San Juan City, Metro Manila, Philippines


3. How do I go to the venue by transport?
--- Google Maps: https://tinyurl.com/moonrabbitmap
--- Waze Search: Moon Rabbit Cafe & Restaurant
--- Nearby Landmarks: Police Station, Yi-Fang Taiwan Fruit Tea, M-paterno, Gilmore street, Santolan Town Plaza, Brgy Pasadena
--- Nearest Train Station: Gilmore Station
From Gilmore station:
By Bus: Walk to Aurora Blvd, take bus route: Cubao - Doroteo Jose, get off at Oasis, walk 12 mins to Moon Rabbit
By Bus: Walk to Gilmore Avenue, take the bus route: Gilmore - Taytay, get off at Ortigas Ave. Cor. Bonny Serrano, walk 10 mins to Moon Rabbit
By Jeep: Walk to N. Domingo, take jeep route: Cubao - San Juan via N. Domingo, get off at M. Paterno, walk 9 mins to Moon Rabbit
*Kindly note that these are pre-COVID routes and may not be available at the moment.


4. How can I enter the restaurant to purchase merchandise or dine-in?
1. All guests need to be vaccinated before entering the restaurant. Guests need to show valid identification and vaccination certificates when entering the restaurant. Guests must wear a mask in the restaurant.
2. Guests are highly recommended to make a reservation in advance. If you did not make a reservation, please follow the rules of the restaurant. Queuing is not recommended.
3. A minimum purchase of 150 PHP on meals is required to enter the restaurant and purchase merchandise. Receipts are valid within 1 hour of issue. Moon Rabbit can deny entry to any guest acting in a suspicious or abusive manner.


5. When can I make a reservation?
Reservations can only be made during the pre-order period of each game. Please note that reservations are limited:
Honkai Impact 3 Pre-order Period
29th October - 15th November (while reservations last)
Tears of Themis Pre-order Period
12th November - 29th November (while reservations last)
Genshin Impact Pre-order Period
26th November - 13thDecember (while reservations last)


6. How do I make a reservation?
For reservations, please call: 09276430422
For take-out and deliveries, please call: 09452894516 or Landline 83556125.
Reservations are limited.


7. Can I enter the restaurant without a reservation?
Yes.  If you did not make a reservation, our staff will try to find available seats for you. If no seat is available, you can provide your contact info and join our wait list. Our staff will call you when there are seats available (queuing on-site is not recommended).


8. Are there any restrictions on purchasing meals?
No restrictions on ordering event set meals. First come, first served.


9. Are there any restrictions on purchasing merchandise?
1. Guests who spend more than 150 PHP can enter the restaurant to purchase merchandise (please order set meals first and keep the receipt as a proof; the receipt expires in 1 hour). Splitting the bill is not allowed.
2. Due to limited stocks, only a maximum of 5 different merchandise items is allowed per purchase (limited to 1 of each kind of merchandise item).
3. The supplies of merchandise items are limited. We will limit the quantity of items available for each day (guests are welcomed to revisit the store to purchase an item that was previously sold out).
4. If you want to purchase merchandise, a minimum purchase of 150 PHP on meals is required to enter. Receipts are valid within 1 hour of issue. Moon Rabbit can deny entry to any guest acting in a suspicious or abusive manner.


10. How do I get the gifts of HoYo FEST customized products?
Every order of event set meal for dine-in, take-out (fresh orders only), and delivery, will come with HoYo Fest Packaging.
Every purchase of 240 PHP worth of merchandise will come with a free postcard.
Every purchase of 1200 PHP worth of merchandise will come with a free set of pins (set of 3).
Splitting the bill is not allowed.


11. How do I get the gifts of set meals?
Order take-out or delivery of Honkai Impact 3 or Tear of Themis event set meals, or spend a certain amount of money during the Genshin Impact phase, to receive a printed paper bag and cup holder (while stocks last).


12. Can I choose/pick a different set meal gift rather than the one offered?
Meal gifts (coasters, postcards, stickers) are pre-set, non-exchangeable, and non-transferable.


13. Can I enter the restaurant while cosplaying?
Yes, you're more than welcome to do that.


14. What should I do if I have other questions?
For General Inquiries, please visit: FB Moon Rabbit Cafe + Restaurant
https://www.facebook.com/moonrabbit.mnl
For reservations, please call: 09276430422
For take-out / deliveries, please call: 09452894516 or Landline 83556125.

 

<< Previous
Next >>
mihoyo